Arizona Department of Insurance

2910 North 44th Street
Suite 210 (2nd Floor)
Phoenix, AZ 85018-7269

Licensing Counter Hours of Operations

Monday – Friday 8:00 am to 4:00 (Except state holidays)

Consumer Services Telephone and Visitor Hours of Operations

Monday – Friday 8:00 am to 4:00 (Except state holidays)

Other Hours of Operations

Monday – Friday 8:00 am to 5:00 (Except state holidays)

Arizona Department of Insurance Divisions

Consumer Protection

• Insurance information or publications
• Answers to insurance questions
• Complaints about an insurer, agent or bail bond agent
• Appealing a denied health insurance claim
• Help finding liability insurance

(602) 364-2499 or
(800) 325-2548 (In Arizona but outside the Phoenix area)
(602) 364-2977 (Spanish)
(602) 364-2505 (Fax)
consumers@azinsurance.gov

Producer Licensing

• Licensing exams
• Licensing forms, instructions and fees (adjusters, producers/agents/brokers)
• Continuing education

(602) 364-4457 or
(877) 660-0964 (In Arizona but outside the Phoenix area)
licensing@azinsurance.gov

Insurance Fraud Unit

• Report someone faking an accident or injury in order to file an insurance claims
• Report a provider (doctor, auto/windshield repair shop, etc.) exaggerating the severity of a condition in order to inflate an insurance claim

(602) 364-2140
(602) 912-8419 (Fax)
investigations@azinsurance.gov

Healthcare Appeals

• Insurer appeal submissions
• Independent review organizations

(602) 364-2399
(602) 364-2398 (Fax)

Captive Insurance

• Licensing forms and procedures
• Reference guide
• Domestic RRGs

(602) 364-4490
captive@azinsurance.gov

Arizona Guaranty Funds

• Insolvent insurers
• Claims with a defunct insurance company

(602) 364–3863
(602) 364-3872 (Fax)
guarantyfund@azinsurance.gov
Insurer Financial Affairs

• Licensing forms, instructions, and fees
• Premium taxes
• Financial statements
• Financial examinations
• Trust deposits
• Holding company filings
• Service companies
• Third party administrators (tpainformation@azinsurance.gov)
• Surplus lines insurer sponsorship
• Public records

(602) 364-3999

 

Property & Casualty

• Form and rate filings
• Market monitoring and other surveys

(602) 364-3453
propcas@azinsurance.gov

Life & Health

• Form, rate, and advertising filings
• Prepaid dental plans
• Provider timely pay and grievance
• Managed care oversight and examinations
• Utilization review agents

(602) 364-2393
lifehealth@azinsurance.govProvider info: (602) 364-2394
providerinfo@azinsurance.gov

 

Receivership

• Arizona domestic receiverships

(602) 364-3100
Market Conduct

• Market conduct examinations
• Market analysis and surveys
• Market conduct annual statements

(602) 364-4994
marketconduct@azinsurance.gov

Business Services

• Service of process
• Invoices to and from ADOI
• Contracting with ADOI
• Employment

(602) 364-3100

 

Public Information Officer

• Media inquiries
• Speaking requests
• Community outreach

Mr. Stephen Briggs
sbriggs@azinsurance.gov
(602) 364-3761

Switchboard

• For other assistance

(602) 364-3100